New York, NY 10036
Reporting a problem
Tell us what you were doing, what you expected and what happened. It helps a lot to include:
- your phone's make and model, and its Android version;
- the app's version, shown on Time Tether's page in Google Play under “About this app”;
- the date and time it happened, and a screenshot if you can.
Please don't send your password or a sign-in code. We will never ask for them.
Quick fixes
I can't sign in
Type your email exactly as your agency has it. Phone keyboards often capitalise the first letter, and the address must match. If you still can't get in, write to us from that address.
My sign-in code hasn't arrived
Check your spam or junk folder, then wait a minute and tap Resend. Each new code replaces the one before, so use the latest.
Punch In is greyed out
Punch In opens just before your shift starts, and the card shows when. If the app says location is off, turn it on and come back; your punch waits.
The app closed during my shift
Open it again; your shift is still open and the app picks it up. To stop it happening, follow the setup steps the app shows after you punch in, which keep it running on phones that close apps to save battery.
My hours look wrong
Ask for a correction from the day in the app and give the reason. Your approver will see it, and you can follow its progress.
More help
The questions on the home page cover how the app works and how location is handled. For your data, see the privacy policy or delete your account. For anything about your placement, pay or schedule, contact the Noor Staffing Group team that manages your placement.